Shipping policy

 

Shipping Policy

Order Processing

Orders are processed within 1–4 business days of being placed. You'll receive a confirmation email at checkout and a second email with tracking once your order leaves our facility. Orders placed on weekends or public holidays begin processing the next business day.

Delivery Timeline

Once dispatched, standard delivery takes 5–16 business days. The exact time depends on your destination — domestic Australian orders typically arrive at the faster end of that range, international orders at the slower end.

Total expected time from order to delivery: 6–20 business days.

Worldwide Shipping

We ship worldwide. Shipping costs are calculated at checkout based on your destination. International orders may be subject to customs duties or import taxes, which are the responsibility of the recipient. Varenti is not liable for additional fees imposed by customs authorities in the destination country.

Tracking

Once your order ships, you'll receive a tracking number by email. Please allow 24–48 hours after dispatch for tracking information to begin updating.

Delays

Delivery times are estimates, not guarantees. Delays can occur due to customs processing, courier capacity, weather, or other circumstances outside our control. If a meaningful delay affects your order, we'll contact you.

Shipping Protection

Shipping Protection is an optional $5.00 add-on available in your cart. If you add it, orders lost, stolen or damaged in transit are reshipped or refunded at your choice, with no further cost to you. If you decline it, lost or stolen parcels are handled under the section below and are subject to the courier's own investigation outcome.

Lost or Undelivered Orders

If tracking shows your order as delivered but you haven't received it, contact your local courier first — parcels are often held at a depot or left with a neighbour. If it's still unresolved after 7 days, email varentistore@gmail.com and we'll investigate with the carrier. Claims must be submitted within 30 days of the marked delivery date.

Incorrect Address

It's the customer's responsibility to provide an accurate shipping address at checkout. If a parcel is returned to us because the address was incorrect or incomplete, the customer is responsible for the cost of reshipping. If you spot a mistake, email us within 24 hours of ordering and we'll correct it before dispatch where possible.

Contact

For shipping enquiries, email varentistore@gmail.com and include your order number.